Privacy Policy
Last updated: 13 May 2026
At Luna Living Co., we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and share your personal information when you visit or make a purchase from our website.
By using our website, you consent to the collection and use of your information in accordance with this Privacy Policy.
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Personal Information We Collect
When you visit our website, we automatically collect certain information about your device, including:
- web browser
- IP address
- time zone
- cookies installed on your device
We also collect information about how you interact with our website, including the pages you view, products you look at and referring websites.
When you make or attempt to make a purchase, we collect personal information including:
- name
- billing address
- shipping address
- email address
- phone number
- payment details
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How We Use Your Information
We use the information we collect to:
- process and fulfil your orders
- arrange delivery of your furniture
- communicate with you regarding your purchase
- improve our website and customer experience
- screen orders for potential fraud or risk
- verify certain orders for fraud prevention or security purposes
- provide marketing communications if you have opted in
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Sharing Your Information
We may share your personal information with trusted third parties to help operate our business. These may include:
- payment providers
- delivery and logistics partners
- website hosting services
- analytics providers
- marketing and advertising platforms
These providers only receive the information necessary to perform their services.
We may also disclose your information where required to comply with laws, regulations or legal requests.
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Third-Party Services
Our website may use third-party services to operate effectively, including website hosting, payment processing, analytics and advertising platforms.
These services may collect, use and store your information according to their own privacy policies.
We may use services including Shopify, Meta (Facebook and Instagram), Google Analytics and email marketing platforms to help operate our website, analyse website traffic and improve advertising performance.
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Behavioural Advertising
We may use your personal information to provide targeted advertisements or marketing communications we believe may be of interest to you.
For example, we may show advertisements to people who have previously visited our website or interacted with our products.
You can manage advertising preferences through the privacy settings of the advertising platforms you use.
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Cookies
Our website uses cookies to improve your browsing experience and analyse website traffic.
Cookies help us:
- remember your preferences
- understand how customers use our website
- improve website performance and functionality
You can disable cookies through your browser settings if you prefer.
Please note that we do not alter our website’s data collection practices when we detect a “Do Not Track” signal from your browser.
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Marketing Communications
If you subscribe to our mailing list or interact with our website, we may occasionally send emails about:
- new products
- promotions
- updates from Luna Living Co.
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails.
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Customer Reviews & Social Media Content
If you tag us on social media, submit a review, or provide photos featuring our products, you agree that Luna Living Co. may repost, share or use this content for marketing, website, advertising or social media purposes unless you request otherwise.
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Data Security
We take reasonable precautions to protect your personal information and ensure it is not lost, misused, accessed or disclosed without authorisation.
We do not store full credit card details on our servers. Payments are processed securely through trusted third-party payment providers.
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Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.
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Minors
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
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nternational Data Transfers
Some third-party services we use may store or process data outside Australia. By using our website, you acknowledge that your information may be transferred to and processed in other countries where privacy laws may differ.
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Your Rights
You have the right to request access to personal information we hold about you and request corrections if necessary.
You may also request that we delete your personal information, subject to any legal or operational obligations requiring us to retain certain records.
To make a request, please contact us using the details below.
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Privacy Complaints
If you believe we have breached applicable privacy laws or mishandled your personal information, please contact us and we will investigate your complaint and respond within a reasonable timeframe.
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Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements or website functionality.
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Contact
For questions regarding this Privacy Policy, please contact:
Luna Living Co.
Sunshine Coast, Queensland
Email: info@lunalivingco.com.au