Warranty
Warranty Policy
Last updated: 13 May 2026
Luna Living Co. ABN: 82 243 673 811 (“Luna Living Co.”, “we”, “our” or “us”) provides this Warranty Policy for products purchased in Australia.
This Warranty Policy is subject to the Australian Consumer Law. The benefits provided under this Warranty Policy are in addition to other rights and remedies available to consumers under Australian Consumer Law and other applicable laws.
This Warranty Policy covers manufacturing or material defects that are not the result of normal wear and tear, misuse, accidental damage, improper care, or natural characteristics of the materials used.
This Warranty Policy applies from the original date of purchase and is available only to the original purchaser.
Our warranty does not apply to products used for commercial purposes unless agreed otherwise in writing.
⸻
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
⸻
Warranty Coverage
Luna Living Co. provides the following warranty coverage from the original date of purchase:
Lounge Frames
- 5 year structural warranty on lounge frames
Other Components
- 12 month warranty on other components including:
- foam
- fibre filling
- feather filling
- stitching
- fasteners
- legs
- suspension systems
- clips and connectors
- covers and upholstery
- mechanisms and moving parts (where applicable)
Warranty coverage applies to manufacturing faults and defects occurring during normal residential use.
⸻
Clearance, Second-Hand & Ex-Display Items
Unless otherwise required under Australian Consumer Law, second-hand, ex-display, clearance, sample sale or heavily discounted items are sold without warranty.
These items may show signs of prior use, cosmetic imperfections, marks, fading, softening, wear or other minor defects consistent with their age, use or discounted sale condition.
Any known major defects will be disclosed where reasonably possible prior to purchase.
Nothing in this section excludes or limits your rights under the Australian Consumer Law.
⸻
What Is Not Covered
This warranty does not cover:
- normal wear and tear
- softening or settling of foam, fibre or feather fillings over time
- comfort preference
- pilling, creasing or natural fabric movement
- fading or discolouration from sunlight, heat or environmental exposure
- accidental damage
- misuse, neglect or improper care
- pet damage
- stains, spills or improper cleaning
- mould, moisture or mildew damage
- damage caused during customer transport or relocation
- commercial or rental use unless agreed in writing
- minor variations in colour, texture or finish
- floor stock, clearance or second-hand imperfections disclosed prior to purchase
⸻
Natural Characteristics
Many furniture materials naturally soften, relax and develop character over time.
Variations in:
- cushion firmness
- fabric texture
- feather distribution
- leather grain
- timber grain and colour
are considered normal characteristics of furniture and are not manufacturing faults.
⸻
Warranty Claims
If you believe your item has a warranty issue, please contact us at:
info@lunalivingco.com.au
Please include:
- your full name
- order number or proof of purchase
- description of the issue
- clear photos or videos showing the issue where reasonably possible
Warranty claims should be submitted within a reasonable timeframe after the issue is identified.
Providing detailed information helps us assess claims more efficiently.
⸻
Assessment Process
Warranty claims are assessed on a case-by-case basis.
We aim to respond to warranty enquiries within 5–10 business days, however timeframes may vary depending on the nature of the issue and information provided.
Depending on the issue and your rights under Australian Consumer Law, Luna Living Co. may:
- repair the item
- replace parts or components
- provide a replacement item
- offer store credit
- provide a partial or full refund
The remedy offered will reflect the nature, severity and circumstances of the issue, together with our obligations under Australian Consumer Law.
⸻
Important Notes
This warranty applies only to the original purchaser and is not transferable.
Customers are responsible for ensuring furniture is used, maintained and cleaned appropriately.
To help maintain your furniture, we recommend:
- avoiding prolonged direct sunlight
- rotating and fluffing cushions regularly
- cleaning spills promptly
- using appropriate cleaning products
- following any care instructions provided
⸻
Contact
For all warranty enquiries, please contact:
Luna Living Co.
Sunshine Coast, Queensland
Email: info@lunalivingco.com.au